SHIPPING POLICY

Please note that order processing may take up to 3 business days before your order is dispatched.

COVID-19 Notice

Due to the ongoing effects of the COVID-19 pandemic, some packages may experience a 1–2 week shipping delay as our logistics partners work to navigate global lockdowns. This may also affect our ability to offer free shipping to certain countries. To help mitigate delays, we have added the option of private couriers at checkout.

Estimated Delivery Times by Region

NORTH AMERICA

USA: 7–12 Business Days
Canada: 7–14 Business Days
Mexico: 8–14 Business Days

EUROPE

United Kingdom: 7–12 Business Days
Ireland: 10–15 Business Days
Germany: 4–10 Business Days
Switzerland, Sweden, Belgium & Denmark: 5–12 Business Days
France: 6–12 Business Days
Italy: 4–12 Business Days
Rest of Europe: 5–12 Business Days

AUSTRALIA

Australia: 4–12 Business Days
New Zealand: 4–12 Business Days

AFRICA

South Africa: 6–12 Business Days
Rest of Africa: Local Post 10–20 Business Days

ASIA

Singapore: 3–10 Business Days
Malaysia: 6–12 Business Days
United Arab Emirates: 4–12 Business Days
Saudi Arabia: 4–12 Business Days
Rest of Asia (Local Post): Local Post 10–15 Business Days

SOUTH AMERICA

All of South America: Local Post 10–20 Business Days

Undeliverable Regions Due to Global Lockdowns
Due to current global lockdowns, we are unable to deliver to the following countries:
Curaçao, Guernsey, Dominican Republic, Guadeloupe, Aruba, Barbados, Bolivia, Martinique, Palestinian Territories, Peru, Sint Maarten, Jersey, Fiji, French Polynesia, Maldives, Myanmar (Burma), New Caledonia, Bahamas, Bermuda, Cayman Islands, Chile, Costa Rica, Ecuador, Guatemala, Jamaica, Trinidad & Tobago, Turks & Caicos Islands, Puerto Rico, Guam, Honduras, Mauritius, India, Bhutan, Papua New Guinea, Paraguay, Argentina, Timor-Leste, Egypt, Venezuela, Andorra, El Salvador, Sri Lanka, Kenya, Uruguay, Nigeria, Colombia, Uganda, Nicaragua, Afghanistan, Algeria, Armenia, Botswana, Cook Islands, Faroe Islands, Gambia, Georgia, Ghana, Gibraltar, Greenland, Iraq, Jordan, Kazakhstan, Malawi, Moldova, Montenegro, Mozambique, Namibia, Nepal, Seychelles, Tanzania, Tunisia, Zambia, Zimbabwe, Panama, Brunei, Macao SAR China, Somalia, Cameroon, Kosovo, Morocco, Pakistan, Bangladesh, Suriname, Guyana.

Handling & Dispatch

All orders are typically dispatched within 1–3 business days from our warehouse.
Each order includes tracking information from dispatch until delivery.
Orders are shipped in durable packaging to help ensure that your purchase arrives undamaged.
Lorfrancais Store is not responsible for delays, lost, or damaged shipments, nor for orders sent to incorrect or invalid addresses. We work diligently to ensure your parcel arrives on time and will assist as much as possible in tracing any missing shipments.
Lorfrancais Store is not responsible for refunds of shipping costs if delays occur due to product availability issues.
Lorfrancais Store is not responsible for any customs or import charges imposed by shipping carriers on the customer.